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These conditions apply
whether a contract has been
made verbally or in writing.
The hirer acts on behalf of
all the passengers
travelling on the vehicles.
If the hirer is a company,
group, or partnership, an
individual must be named as
a responsible person. The
hirer is responsible for the
actions and decisions of all
the passengers on board
including any additional
costs incurred in performing
the contract, whether or not
they actually travel with
the party. The company will
only accept instructions for
the hirer. If the hirer is
not going to travel with the
party, a representative must
be chosen, and the company
informed prior to the hire
taking place. |
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Quotations are given on the
basis of the most direct
route and on information
provided by the hirer. The
route used will be at the
discretion of the company
unless it has been
particularly specified by
the hirer in which case it
will be clearly shown on the
confirmation. All quotations
are given subject to the
company having available a
suitable vehicle at the time
the hirer accepts the
quotation. Quotations are
valid for 28 days unless
otherwise notified.
Quotations are given for
coach and driver only. Any
additional charges will be
separately identified and
will be the hirer's
responsibility unless
otherwise specified. |
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The hirer cannot assume use
of the vehicle between
outward and return journeys,
nor to remain at the
destination for the hirer's
use unless this has been
agreed with the company in
advance. |
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4.
Route and Time
Variations
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The company reserves the
right to levy additional
charges for additional
mileage or time than that
agreed. The charges will be
pro rata and in accordance
with the formula advised on
the booking confirmation.
The vehicle will depart at
times agreed by the hirer;
and it is the responsibility
of the hirer to account for
all passengers at these
times. The company will not
accept liability for any
losses incurred by
passengers who fail to
follow instructions given by
the hirer. |
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The hours of operation for
the driver are regulated by
law, and the hirer accepts
the responsibility of
ensuring the hire keeps to
the hours and times agreed
by the Company. Neither the
hirer nor any passengers
shall delay or otherwise
interrupt the journey in
such a way that the driver
is a risk of breaching
regulations relating to
driving hours and duty time.
If any breach is likely to
occur; the hirer will be
responsible for any
additional costs incurred
unless it is outside the
control of the hirer. Any
additional costs will be as
in condition 4. |
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The company will, at the
time of booking, agree and
specify the legal seating
capacity of the vehicle to
be supplied. The hirer must
not load the vehicle beyond
this capacity. |
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On a private hire, no
animals (other than guide
dogs and hearing dogs
notified to the company in
advance) may be carried on
any vehicle without prior
written agreement form the
company. |
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Normally written
confirmation by the company
is only basis for the
acceptance of a hiring or
for a subsequent alteration
to its term. |
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Any deposit requested must
be paid by the date stated,
and payment in full must be
made before the start of the
hire unless otherwise agreed
by the company. The company
reserves the right to add
interest at the rate of 2%
compound interest per
calendar month, after the
date by which payment should
have been made. |
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10.
Cancellations of
hire
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a. If the hirer wishes to
cancel any agreement, the
following scale of charges
will apply in relation to
the total hire charge. |
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Days prior to coach hire:
Cancellation Charge: |
10 or more days None
6-9 days 10% of hire charge
3-5 days 25% of hire charge
1-2 days 50% of hire charge
Day of hire Minimum of 85%
of hire charge
Arrival of coach at
departure point 100% of hire
charge |
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b. The cost of
accommodation, meals and
theatre tickets which have
already been purchased by
the company at the request
of the hirer; will be
charged to the hirer; plus
any administration charges
incurred by the company.
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c. Cancellation due to
inclement weather conditions
will be charged as above.
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d. Theatre tickets* once
purchased are not returnable
and must be paid for in
full. (* or other such
ancillary service) |
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11.
Cancellation by
the Company
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In the event of any
emergency, riot, civil
commotion, strike, lock out,
stoppage or restraint of
labour or on the happening
of any event over which the
company has no control
(including adverse weather
and road conditions) or in
the event of the hirer
taking any action to vary
conditions unilaterally, the
company may, by returning
all money paid and without
further or other liability,
cancel the contract. |
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12.
Vehicle to be
provided
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a. The company reserves the
right to provide a larger
vehicle than that specified
at no additional charge
unless any extra seats are
used, in which case an
additional pro rata charge
will be made to the hire
charge. |
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b. The company reserves the
right to substitute another
vehicle (including those of
other operators) or
ancillary facilities for all
or part of the hiring
subject to such substitutes
being of a least equivalent
quality . |
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The company gives its advice
on journey time in good
faith. However, as a result
of breakdown or traffic
congestion, or other events
beyond the reasonable
control of the company,
journeys may take longer
than predicted and in those
circumstances the company
will not be liable for any
loses or inconveniences
suffered by the hirer as a
result. |
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Where the company hires-in
vehicles from other
operators at the request of
the hirer and where the
company arranges ancillary
facilities such as meals,
accommodation, ferries,
admission tickets or any
other services provided by
another supplier; it does so
as agent for and on behalf
of the hirer. Any terms and
conditions imposed by such
other suppliers through the
company shall, insofar as
they are supplied to the
hirer; be binding on the
hirer as of he had directly
contracted such services and
the hirer shall indemnify
the company against any
loss, claim, damage or award
in respect of a breach of
such supplier's terms and
conditions brought about by
the hirer's action. |
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15.
Package Travel
Regulations
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If the hirer organises other
elements of a package in
addition to the provision of
transport, the hirer may be
defined as an 'organiser' or
a 'retailer' for the
purposes of the Package
Travel, Package Holidays,
and Package Tours
Regulations 1992 and such
may be required to comply
with the previous of those
Regulations. In this
instance the company cannot
accept any liability that
may be incurred for losses
or damage that it would
otherwise accept under the
terms of those Regulations.
The hirer accepts
responsibility for ensuring
whether they are so defined,
and the company cannot
accept liability for loss or
damage incurred that should
have been the responsibility
of the hirer if the hirer
was legally defined
organiser or retailer. Where
the company acts as an
organiser or retailer; it
will issue separate
conditions of trading
relating to its liabilities
and responsibilities under
the Regulations. |
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a. All vehicles hired by the
company are subject to
restrictions on carrying
luggage for statutory safety
reasons. The hirer accepts
that the driver shall be
sole judge as to whether and
to what extent passengers'
property is carried. Large,
bulky items may not be able
to be carried and the hirer
should take all the steps to
notify the company in
advance of such
requirements. |
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b. The company accepts any
personal property of the
hirer and their passengers
on the understanding that it
will take all reasonable
steps to avoid loss or
damage. The hirer should
notify the company or the
driver if items of
exceptional value are to be
carried on the vehicle. It
is the hirer's
responsibility to minimise
risk of loss when property
is left unattended. |
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c. The Company's liability
for loss and damage, however
caused, is limited to £500
per bag, case or package and
an overall limit of £1000
(overall claim value)
maximum per passenger. It is
the responsibility of the
hirer to ensure that items
over this value are insured
separately for loss or
damage. |
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d. All articles of lost
property recovered form the
vehicle will be held at the
company's premises where the
vehicle is based, and will
be subject to the current
Public Service Vehicle (Lost
Property) Regulations. the
company will provide details
of this legislation on
request. |
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17.
Conduct of
Passengers
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a. The driver is responsible
for the safety of the
vehicle at all times, and as
such may remove any
passenger whose behaviour
prejudices safety or is in
breach of the Public Service
Vehicle (Conduct of Drivers,
Inspectors, Conductors and
Passengers) Regulations
1990. These regulations set
out certain rights and
responsibilities on all
parties, and full details of
these can be obtained form
the company on request. The
hirer is responsible for any
damage caused to the vehicle
by any passenger for the
duration of the hire.
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b. Where the hire is to a
sporting event, the hirer
should be aware of the legal
requirements relating to
alcohol, contained in the
Sporting Events (Control of
Alcohol) Act 1995, and the
conditions of entry to race
courses as laid down by the
Race Course Association Ltd.
The company will provide
details of these
restrictions on request. |
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In the event of a complaint
about the company's
services, the hirer should
endeavour to seek a solution
at the time by seeking
assistance from the driver
or from the company. If this
has not provided a remedy
complaints should be
submitted in writing and
within 14 days of the
termination date of hire. |
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No bill, poster or notice is
to be displayed on any
vehicle without written
consent of the company.
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20.
Refreshments and
Alcoholic Drinks
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Other than on a vehicle
fitted expressly for that
purpose, food (except
confectionary) and drink
(including alcoholic
beverages) may not be
consumed on the vehicle
without prior written
consent from the company. |
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Once confirmation has been
issued to the hirer.
providing there are 30 days
prior to the departure date,
the company reserves the
right to pass on increase in
the costs of fuel, taxes
imposed by the Governments
of the UK and of other
countries to be visited
during the journey, road
tolls, and foreign currency.
No surcharges will be levied
within 30 days of departure.
On notification of such
surcharges, the hirer may
cancel the booking subject
to the scale of the
cancellation charges shown
in paragraph 10. The
liability of the company
will be limited to the costs
of the hire and any
ancillary services supplied. |